Refund & Exchange Policy

At Zarqira, we want you to be satisfied with your purchase. Please read our return and exchange conditions carefully.

1. Exchange Eligibility

Products may be eligible for exchange if:

• The item received is damaged or defective.
• The wrong product or size was delivered.
• The product is unused and in its original condition.

2. Exchange Period

Exchange requests must be made within 3 days of receiving the order.

3. Conditions

To qualify for an exchange:

• The product must be unused, unworn and unwashed.
• Original packaging, tags and accessories should be intact.
• The product must be returned in the same condition in which it was received.

4. Non-Exchangeable Items

Items that have been used, washed, damaged by the customer or altered may not be eligible for exchange.

5. Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us as soon as possible with your order number and clear photos/videos of the product and packaging.

6. Refunds

Refunds are only provided where applicable and after the returned product has been inspected and approved by Zarqira. Shipping charges may be non-refundable.

7. Exchange Shipping

If the exchange is due to our mistake, Zarqira may cover the applicable return/exchange delivery cost. For other reasons, delivery charges may be the customer's responsibility.

8. How to Request an Exchange

Contact us through WhatsApp, phone or email with your order details and reason for the exchange. Our team will guide you through the process.

Zarqira
Pakistan
Email: zarqiraclothing@gmail.com
Phone/WhatsApp:03094666688